wevu platform Terms & Conditions

These terms and conditions set out the agreement between: (1) you ("you" or "your"); and (2) Westcoast Digital Services Limited ("us", "we", "our" or "wevu") in relation to your access and use of the wevu Platform or Services. Please read through them carefully.

By signing up for a wevu Platform account and accessing and using the wevu Platform (including purchasing Content) you agree to be legally bound by these terms and conditions ("Terms"). We may update the Terms from time to time. The Terms that apply to a purchase are those available on the wevu Platform and Website at the time of purchase. You should check the wevu Platform or Website regularly for any updates. If you don’t accept these Terms, you are not permitted to access or use the Service.

Access to Content begins immediately once you successfully complete your order by selecting 'Confirm Purchase' or once you successfully redeem your voucher code. You acknowledge and accept that (except as required by law) you cannot cancel, return or exchange your order or voucher code after this point, as this is the point at which we begin supply of the Content to you. You are responsible for keeping your account log-in, password and PIN safe and for all access to and activities (including purchases) on your account.

Latest update: 5 July 2021.

wevu platform
1. To use wevu Platform, you must be aged 18 or over, be permanently resident in the UK, sign up for and maintain an active wevu Platform account ("Account"), have a broadband connection and a Device.
2. To sign up for an Account, you must complete the registration process on the wevu Platform (accessible via the App/s on your Device or the Website).
3. wevu Platform and the Content are for your personal use only. You are not permitted to access or use them for any commercial purpose (including but not limited to re-selling, lending or making available any Content to the public).
4. You must provide us with a valid email address at the time of signing up.
5. You must update your account information straight away if any details change.
6. Content can only be purchased on the wevu Platform or from one of our retail partners.
7. Access to any Content begins immediately once you successfully complete your order by selecting 'Confirm Purchase' or once you successfully redeem your voucher code. You acknowledge and accept that you cannot cancel, return or exchange your order or voucher code after this point, as this is the point at which we begin supply of the Content to you. This doesn't affect your statutory rights for defective digital content or goods.
8. Subject to the restrictions set out in these Terms, Content will be made available to stream and download to your Devices via the App and Website. To stream Content to your Device, or to download Content to your Device, you have to be located in the UK.
9. You may only be able to stream and download to a PC or laptop through certain browsers. See FAQs for information about this.
10. The downloading and streaming of Content may be impacted by the speed of your Internet connection and may not work with connections below certain speeds. To receive Content, a Device needs to be connected to an Internet connection with a minimum connection speed of 4 Mbps. Your use of wevu Platform may also reduce your broadband line speed for other internet based services.
11. If your broadband service is provided by a third-party provider we are not responsible for it and you should contact your provider if you experience problems with it or want to know the speed of your connection to see whether the service is suitable for you.
12. To download or receive Content to your Device, you must have sufficient unused personal storage capacity to store the Content file. Content streamed or downloaded to a Device will count towards any broadband/mobile data usage limits that apply to your broadband or mobile service. You are responsible for any and all charges arising from exceeding those limits.
13. You must connect each Device to the Internet in the UK every 30 days to continue accessing Content you have downloaded to that Device. See FAQs on the wevu Platform and Website for further details about this.
14. You are responsible for all access to and activity (including purchases) on your Account and the security and proper use of your account log-in details (username/email address and password) and PIN. We are not liable for any losses caused (including charges incurred) by you failing to take proper care of your log-in details, password or PIN, or deciding to share them, whether within your household or otherwise. If you know or suspect that they have been compromised or you become aware of another potential or actual breach of security, you agree to tell us immediately, and to change your password or PIN (as relevant) as soon as possible. If we believe that there is a potential or actual security risk, we may require that you change your password and PIN, suspend or close your Account or otherwise restrict your ability to use wevu Platform.
15. You agree to follow our reasonable instructions and requirements in relation to your use of wevu Platform, as set out in these Terms and the FAQs on the Wevu Platform and Website. You agree to regularly check the wevu Platform and Website for updated instructions and requirements.
Content
1. The Content that is available to purchase through wevu Platform is variable, subject to change and may become unavailable at any time.
2. Some Content may not be suitable for children. You are responsible for deciding whether Content is appropriate. The App and Website does not have a specific parental control function and so we recommend that you set up general access controls on your Device to ensure your children do not have access to inappropriate content.
3. Content may be different on some Devices. For example, the Content available on the Website and via the App on your Device may be different from one another. Content and functionality may also differ on different types of Device.
4. wevu Platform and Content are provided for your non-exclusive and non-commercial use in the UK only. You must not purchase, stream or download Content outside of the UK and any Content you purchase cannot be transferred to another Account. If you do or attempt to do these things, we reserve the right to immediately suspend or close your Account.
5. You will be able to access Content by one or more of the following modalities:
  1. Transactional video on demand or 'TVOD'. This service allows the Account holder, upon payment of the stated price, to access certain Content by streaming for a limited period of time (48 hours from rental unless a different period is expressly specified). This product cannot be downloaded.
  2. Electronic sell through or 'EST'. This service permits the Account holder, upon payment of the stated price or redemption of a relevant claim code, to stream, download, store and access certain Content for as long as the rights to that Content are still available for wevu and subject at all times to these Terms. We do not guarantee that you will be able to stream, keep or re-download Content that you have purchased indefinitely.
6. In some cases we might have to change (including by withdrawing Content from the Service), suspend or end the Services or change or add to these Terms urgently, eg if the change is required for security reasons, or due to a request or demand or threat of action from a regulatory authority or other third party, or for technical or operational or any other reason which is beyond our reasonable control. In such circumstances we will give you notice where possible and practical. If we have to withdraw Content which you've purchased, or change or add to the Terms in a way which is likely to materially disadvantage you, we may, in our sole discretion, issue you with a refund or part refund for such Content.
7. We reserve the right to remove, cease access to or replace with an edited version any Content you purchase, due to legal, regulatory or other reasons, or if you breach these Terms.
8. If you cease to have an active Account, you will cease to be able to watch your purchased Content on your Devices.
9. You must not and shall ensure that no one else:
  1. accesses or uses wevu Platform or any Content or your Account for any improper, immoral, unauthorised or unlawful or illegal purpose;
  2. circumvents, removes, disables or attempts to bypass any content protection system or digital rights management technology applied to the Content;
  3. sells or shares the Content or makes it available to the public including, but not limited to, through social media networks;
  4. modifies the Content in any way or creates clips of it or creates derivative works or adaptations of the Content; or
  5. removes any copyright or other notices from the Content.
Devices
1. You can register up to 5 Devices on your wevu Platform Account at any one time. This number may change however and we will notify any changes and limitations that apply by updating our FAQs on the wevu Platform and Website from time to time.
2. Due to tightened internet privacy in devices, we cannot uniquely identify the laptop or PC/ Mac from a browser (e.g. Chrome or Internet Explorer). This means that each browser that you choose to access the wevu Platform will be treated as a new device. To avoid this happening we recommend that you stick to using the same Browser when accessing the wevu Platform, and maybe adding the wevu Platform to your Browser favourites.
3. You can swap out up to one (1) Device once a month. To swap out a Device, you need to log into your Account whilst connected to the Internet on the specific Device that needs to be swapped out. If this Device has been lost or stolen, so you don’t have it to hand, you will need to contact our customer services so we can assist you with this.
4. You can simultaneously watch up to two streams of purchased Content on a Device. You can only download one copy of purchased Content per registered Device. These numbers may change however and we will notify any changes and limitations that apply by updating our FAQs on the wevu Platform and Website from time to time.
5. Only one account can be registered against a single Device.
6. We continually review Device support and, as new devices and operating systems are introduced, we will stop supporting older versions. You are responsible for ensuring that your Device meets the latest minimum hardware, systems and software requirements. To continue to use wevu Platform, you may need to update the software on your Device from time to time. The most up-to-date list of supported Devices may change and changes will be notified in the FAQs on the wevu Platform and Website from time to time.
7. wevu Platform may not be supported on a Device where limitations included within the operating system have been removed or tampered with ('jailbreaking').
8. You must not attempt to download or transfer Content to any unauthorised devices, or attempt to access wevu Platform or any Content via any media or device other than the Device registered, except as expressly permitted by these Terms.
9. Device manufacturers or your Device operating systems providers may impose changes that limit or restrict your use of wevu Platform on your Device. We may not be able to let you know in advance if this happens and are not responsible for any such changes or restrictions imposed.
10. Content purchased may be viewed on the Devices you have registered for use with wevu Platform, subject to the maximum number of permitted registered Devices.
11. You are responsible for any loss or destruction of or damage to Content on your Device.
Price and Payment
1. You agree to pay for all Content that you purchase on the wevu Platform. The price of Content is set out in wevu Platform and provided before you make a purchase. Prices include VAT where applicable.
2. All platform payments shall be made using our payment partner Stripe, which provides payment handling services for the wevu Platform. Stripe will collect and process all payments you make and apply them in settlement of the charges to which they relate.
3. During the payment process, you'll need to provide Stripe with the information needed to process payments and authorise Stripe to process payments including by accepting Stripe's terms of service. If Stripe is unable to process a payment, your order will not be accepted and you will not be able to access or watch the Content you tried to purchase on the wevu Platform.
4. If you do not make a valid payment, we and/or Stripe may cancel your order, recover any debt from you and charge you the costs of debt recovery proceedings to recover any debt you owe.
5. Payment will be taken from your Payment Card at the time of purchase and will show on your bank statement with the reference such as 'wevu' or 'Stripe'.
6. If you purchase a TV Box Set, we will take payment for the full series at the time the first episode is made available to your Account.
7. Purchases are subject to valid payment being processed and received from you at the time of purchase.
8. If we reimburse you for any reason we will reimburse the Payment Card you have registered to your Account. Your statutory rights are not affected.
9. The Payment Card registered to your Account will be charged the full price for the Content when you confirm the order. You cannot cancel your purchase after the point at which you confirm your order as this is the point at which we begin supply of Content.
10. We try to make sure that the prices you see are correct, however we are not obliged to honour incorrect prices if an obvious error. We may also cancel your order if we become aware there has been an error made.
11. If we become aware of a payment processing error for which we are at fault of the error, we will use best endeavours to rectify this.
12. If a processing error is discovered, subject to Paragraph F1 below we shall not be liable for any financial loss, loss of information, damage to (or corruption of) data or any indirect loss or damage of any kind, whether caused by tort (including negligence) or breach of contract.
Intellectual Property Rights
1. When you purchase Content through the wevu Platform or from one of our retail partners, you are granted a non-exclusive, non-assignable, non-sub-licensable sub-licence limited to the territory of the United Kingdom to access and view the Content to the extent permitted by these Terms. The duration of the sub-licence will depend on the modality of the Content purchased.
2. You are permitted to watch the Content for your personal use, subject to these Terms. You acquire no rights in any Content and agree not to use it other than as expressly permitted under these Terms.
3. wevu Platform and the Content are protected by intellectual property laws, our agreements with third parties, and by these Terms. All copyright, trade-marks and other intellectual property rights in wevu Platform and the Content (and any other material, software or Content made available as part of wevu Platform) is either our property or that of our third party Content partner providers and licensors. By purchasing the Content or using the wevu Platform, you do not obtain rights, title or interest in the Content except as expressly provided in these Terms.
4. You agree not to engage in any activity that infringes third party intellectual property rights (including but not limited to not performing unauthorized P2P file-sharing, posting, streaming, making available, uploading, downloading or otherwise distributing content protected by intellectual property rights and made available on the Service) or facilitating such activities through your own hosted websites and/or services (including but not limited to the operation of eDonkey directory servers, BitTorrent trackers and/or websites which index and link to content served at a separate host).
5. You accept that wevu employs technologies such as digital rights management and copy protection to control the play back and copying of the digital content accessed through wevu Platform.
6. Except as permitted under the Copyright, Designs and Patents Act 1988 you must not do (or allow to be done) any of the following:
  1. copy, reproduce (including burning onto any physical medium) the wevu Platform or Content (or any part of them);
  2. publish, republish, re-distribute, post, broadcast, frame, transmit the wevu Platform or Content (or any part of them);
  3. copy, publish or re-publish, post, transit, reverse engineer, decrypt, decompile, disassemble, alter or commercially exploit the software which we allow you to use or access in relation to the wevu Platform;
  4. sell, sub-license or make any charge for watching or using the wevu Platform or Content (or any part of them) on your Device;
  5. show Content or any part of wevu Platform in public or authorise, allow or assist anyone else to do so, even if no charge is made;
  6. tamper with or modify the signal of any Content made available on your Device; and/or
  7. alter, cover, modify or remove any graphics, logos or other on-screen text or images appearing on any Content.
Our Liability to You
1. We accept no liability for any third-party websites, advertisements or offers linked to or from the Website or the Apps that are not owned or controlled by us. Nothing shall restrict or exclude our liability to you for:
  1. death or personal injury resulting from our (or our agents' or contractors') negligence; or
  2. fraud; or
  3. other liabilities which, by law, we must cover you for.
2. Subject to Paragraph F1 above, our total liability to you shall not exceed the amount you've paid to access wevu Platform or for the relevant Content in relation to which your claim relates.
3. To the full extent permitted by law, wevu and our group companies, contractors and agents exclude all liability arising from:
  1. any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of these Terms (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses);
  2. any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring such loss;
  3. the accuracy, fitness for purpose, completeness or legality of any information or Content accessed, received or transmitted using wevu Platform;
  4. any failure to transmit or receive, any material through any Device.
  5. any access to or use of wevu Platform not authorised by us;
  6. any fault in any receiving equipment you use, supplied under a separate contract to these Terms;
  7. ending, suspending or restricting wevu Platform or Content or any part of them in accordance with these Terms;
  8. any fault with a broadband service provided by a third party used to deliver Content to your Device;
  9. any delay, failure, act or default in relation to the provision of wevu Platform and/or the Content via streaming or download caused by events outside our reasonable control (e.g. including but are not limited to lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes);
  10. errors, viruses or bugs present in or arising from your use of wevu Platform;
  11. incompatibility of wevu Platform or Content with any other software or hardware (including Devices);
  12. interruption or delay in the performance of the Payment Services;
  13. any loss or damage caused by us where:
    1. there is no breach of a contractual obligation or legal duty of care owed to you by us or by any of our employees or agents; or
    2. such loss or damage is not a reasonably foreseeable result of any breach;
  14. to the extent that such loss or damage results from any breach by you of these Terms;
  15. your failure to follow our reasonable instructions or regulations for using the Payment Services; and
  16. any act or default of any third-party supplier, Device manufacturer or provider of a Device operating system.
Help & Support and Complaints
1. If you experience any issues with your Account or any Content you've purchased, or otherwise need our support in relation to wevu Platform, please refer to our FAQs on the Platform and Website, which set out how to contact us and provide other useful information needed to help you.
2. Complaints should be notified to us through our customer support in accordance with Paragraph J below. You may also be able to refer a dispute to the European Online Dispute Resolution (“ODR”) platform at https://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use.
Ending Access to wevu Platform and Content
1. We may withdraw the wevu Platform service at any time.
2. We may close your Account (and you will lose access to your digital purchased Content) if you have not accessed it for a period of 12 months.
3. If you want to close or we close your Account you will permanently lose access to any and all purchased Content. To find out how to close your account, please refer to the FAQ on our Website and wevu Platform.
4. We may terminate or suspend your access to wevu Platform, to your Account and/or purchased Content without notice or refuse your order for any Content or (after we have accepted your order) terminate the agreement between us for any Content and disable your access to the Content or wevu Platform without refunding or compensating you, or share your details with the police or take other action as we consider reasonable in the circumstances if:
  1. you materially breach these Terms or the Website Terms and Conditions (below);
  2. we reasonably suspect or believe that you've committed or may be committing any fraudulent or illegal or criminal activity through your or their use of wevu Platform or Content; or
  3. you have acted towards our staff or agents in a way which we reasonably consider to be inappropriate or unacceptable; or
  4. we have had a request from the police or other authority to do this.
Changes to wevu Platform and These Terms
1. We can change wevu Platform (including by withdrawing Content) or end the Service at any time.
2. Subject to Paragraph I3 below, we will not change or add to these Terms in relation to any Content after you've purchased it (as applicable). Otherwise, we can change these Terms at any time. The Terms that apply to Content you purchase in the future may be different to the Terms. The Terms applicable at the time of purchase are those available on our Website and wevu Platform. By making purchases after we notify you of changes by making them available on the Website and wevu Platform, you agree that you are happy with the changes.
3. We might need to change, suspend or end wevu Platform or change these Terms urgently (e.g. for security reasons, due to a request or demand or threat of action from a regulatory authority, or for technical or operational reasons or other reasons beyond our reasonable control).
4. If we have to withdraw Content which you've already purchased, or if we change the Terms in a way which is likely to materially disadvantage you in respect of purchased Content, we may, in our sole discretion, issue you with a refund or part refund for such Content.
Notices
1. Any notices we give to you will be given electronically (for example, via email, the Website, the wevu Platform app, a notification within Wevu Platform or a notice 'pushed' to your Device). Any notices you give to wevu Platform should be addressed to our customer services (available within the wevu Platform). Any notice period will start from the date of successful transmission if it is sent electronically. We'll send notices to you using the contact details you've registered on your Account. You must give us accurate contact details, and keep them up to date.
Use of Your Information
1. Please take time to read the wevu Privacy Policy which applies to the use of your personal and other information by wevu and its group companies but which is not part of these Terms.
2. wevu has contracted with carefully selected third parties to provide, amongst other things, customer support connection and platform services in connection with the wevu Platform. We require that these third parties adhere to strict rules when processing your personal information, including to only use your personal information in accordance with wevu’s instructions and the applicable laws.
Transfer of Agreement
1. These Terms are personal to you and you may not transfer your account or any of your rights and responsibilities under it without our prior written agreement. We may transfer any of our rights and responsibilities under these Terms, without your permission and without notice to you.
Law and Geographical Limits
1. These Terms are governed by the law of England and Wales. If we have a dispute about these Terms and you want to take court proceedings, you must do so in the courts of England or Wales, which courts will have exclusive jurisdiction.
2. Any part of these Terms found to be unenforceable will be treated as deleted and the remainder of the Terms will continue to govern the relationship between us and you.
Company Details
1. wevu Platform is provided by Westcoast Digital Services Limited, a company incorporated in England, whose registered office is at Arrowhead Park, Arrowhead Road, Theale, Reading, Berkshire, RG7 4AH (company number 12217773).
Definitions
1. In these Terms, and on the wevu Platform website and app:
  
  "Content" means the movies, episodes, series and/or box sets offered to you for sale by us via wevu Platform;
  
  "Device(s)" means the compatible devices that you have registered to use with wevu Platform in accordance with the instructions and restrictions posted on the Website and wevu Platform;
  
  "Payment Card" means the credit or debit card registered in the UK in the Account holder's name to the same home address as the Account is registered at;
  
  "Payment Services" means the payment services for wevu Platform provided by Stripe in accordance with Paragraph D;
  
  "Stripe" means Stripe Payments Europe Limited, whose registered address is at 10/13 Thomas Street, The Digital Hub, Dublin 2, Ireland, and Stripe Payments UK Limited, whose registered office is at 9th floor, 107 Cheapside, London EC2V 6DN;
  
  "wevu Platform App" or "App" means the App through which you can access wevu Platform on a Device;
  
  "wevu Platform" or "Services" means the on-demand video platform service provided by wevu to its users in the United Kingdom via the Website, wevu Platform App and any other means which we may make available. The wevu Platform is provided for and on behalf of wevu by SeaChange NLG B.V. having a place of business at Parmentierweg 8, 5657 EH, Eindhoven, the Netherlands;
  
  "Website" means the website at www.wevumovies.com or any other website address we may tell you about.

wevu Website Terms of Use

Your use of the website www.wevumovies.com or any other website address we may tell you about ("the Site") is governed by the Terms of Use set out below. Please read them carefully. They may change from time to time so it's a good idea to come back and read through them again regularly to stay up to date. Changes will take effect when posted on this page.

Latest update: 5 July 2021.

Intellectual Property Rights
1. All information and materials (including designs, text, graphics and their selection and arrangement) on the Site are the copyright of Westcoast Digital Services Limited ("us", "we", "our" or "wevu"), its content providers or licensors. No information or material on the Site may be copied, reproduced or downloaded without wevu’s express permission in writing.
2. All brand names, product names and/or service names used in the Site are trade marks, trade names, service marks or copyrights of their respective holders. Any use of any such brand name, product name and/or service name without the prior written consent of the relevant rights holder may constitute an infringement of that rights holder's rights and wevu gives no permission for the use of any such item in any way whatsoever.
General Terms Applicable (Including Limitations on Liability)
1. Although wevu has taken reasonable steps to ensure that information contained on the Site is correct, it is possible the information may be incomplete, contain errors or be out of date. You should verify any information obtained from the Site before acting upon it.
2. wevu cannot guarantee uninterrupted and/or reliable access to the Site and wevu makes no guarantees whatsoever as to its operation, availability, functionality or otherwise.
3. The Site may contain links to third party sites. These sites are beyond the control of wevu and wevu accepts no responsibility for their content.
4. Nothing on the Site shall be deemed to be an offer by wevu to provide any goods or services to you. A contract for the provision of such goods or services between you and us shall be formed only when you have placed an order, accepted wevu’s terms and conditions for the provision of such goods or services and wevu has confirmed its acceptance of your order in writing.
5. Should you wish to enter into any contract or arrangement (whether formal or informal) with any advertiser on the Site, any such contract or arrangement shall be between you and the relevant advertiser and wevu shall not be a party to any such contract or arrangement nor become involved in any such contract or arrangement for any reason whatsoever. The terms and conditions (including, without limitation, those relating to payment, delivery, quality and/or any representations or warranties) of any such contract or arrangement are a matter for you and the relevant advertiser to agree and wevu accepts no responsibility in relation thereto.
6. To the extent permitted by applicable law, wevu hereby disclaims any and all warranties, whether express or implied, statutory or otherwise as to the accuracy of any information contained on the Site and/or the availability of the Site and, accordingly, wevu shall have no liability (save in relation to death or injury arising through its negligence) for any loss or damage howsoever arising and of whatever nature incurred in the use of the Site or reliance on any information contained on it including, without limitation, any direct, indirect or consequential loss, loss of business, loss of goodwill or loss of profits.
7. Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by wevu, which will be set out in wevu’s terms and conditions relating to the provision of such goods or services.
8. The laws of England shall apply to these Terms of Use. Any dispute arising from these Terms of Use and/or the Site shall be subject to the exclusive jurisdiction of the courts of England. Notwithstanding the foregoing, should any Site be accessed by anyone outside of the United Kingdom, it shall be that person's responsibility to ensure compliance with any locals laws to the extent that they do or may apply.
Using The Site
1. Acceptance of Terms: Using the Site will constitute acceptance of these Terms of Use. wevu reserves the right, at its sole discretion, to amend the Terms of Use at any time without notice. Your continued use of the Site after any such amendment constitutes your acceptance of the new Terms of Use. You are responsible for regularly checking the Site to review any changes to the Terms of Use.
2. Your Account: You must provide accurate, current and complete registration information. You are fully responsible for all use of your account and for any acts that may take place using your account.
3. Your Privacy: The Site is operated in accordance with wevu's privacy policy. Without prejudice to the generality of the Privacy Policy, you acknowledge that we may disclose your content and your identity to third parties where we are required to do so by law.
4. Your liability for your content and/or conduct: wevu shall not be liable for the conduct of any user of the Site. You agree to indemnify and hold wevu, its group undertakings, and each of their directors, officers, and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees arising out of or in connection with (a) your use of the Site; or (b) any breach of these Terms of Use or of any law or the rights of any third party.
5. Termination: wevu may terminate your account and/or delete any content (including but not limited to your profile) that you have posted on a Site and/or prohibit you from using or accessing the Site (or any part of the same) for any reason, at its sole discretion, with or without notice.